Bahwa Pembangunan Nasional Indonesia bertujuan mewujudkan masyarakat adil dan makmur yang merata, materiil dan spiritual, berazaskan Pancasila dan berdasarkan Undang Undang Dasar 1945, maka adalah kewajiban bagi setiap warga Negara Indonesia untuk berdharma-bhakti sesuai dengan profesi dan keahlian masing-masing untuk dan dalam Pembangunan Nasional tersebut.

Didorong oleh rasa tanggung jawab untuk turut serta dalam Pembangunan Nasional dimaksud, maka para professional perhotelan menghimpun diri dalam satu wadah yang disebut Ikatan Ahli Perhotelan Indonesia (IAPINDO) didalam upaya meningkatkan sumber daya manusia dibidang perhotelan pada khususnya dan pariwisata pada umumnya.

By Bryan K. Williams

The term "service professional" is universal. It is just as applicable to the hotel industry as it is to the healthcare industry and to the taxi industry. Businesses are set up to satisfy a want or a need for current and prospective customers, which means that all organizations are in the service business...whether they care to admit it or not. It is quite easy for me to tell if a company is truly service oriented. I simply listen and observe how the employees interact with each other. Companies often pull out their mission statements, vision statements, and policies to prove that they are, in fact, service-centric. Those things are important to integrate service into the daily culture, but the true evidence of a service culture comes from what your employees do everyday. Are they acknowledging all customers all the time? Are they annoyed when customers ask them questions? Do they smile and look for opportunities to anticipate customers' needs? [ Selanjutnya ]